{"id":557,"date":"2023-05-21T18:29:11","date_gmt":"2023-05-21T23:29:11","guid":{"rendered":"https:\/\/carlosthomas.net\/blog\/?p=557"},"modified":"2025-11-17T19:03:33","modified_gmt":"2025-11-18T00:03:33","slug":"remote-support-2023-05","status":"publish","type":"post","link":"https:\/\/carlosthomas.net\/blog\/2023\/05\/remote-support-2023-05\/","title":{"rendered":"Remote Support &#8211; 2023-05"},"content":{"rendered":"\n<p>So &#8211; we&#8217;re back again. After much testing and checking &#8211; I&#8217;ve finally settled on TWO primary modes of support. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Remote Utilties (RU)<\/li>\n\n\n\n<li>RustDesk (RD)<\/li>\n<\/ul>\n\n\n\n<p>RU is not free, but I do have a license. While preferred, this should be primarily used by persons I provide frequent support to. The only drawback to RU is no easy phone support. The other drawback would be the inability to provide support to Mac\/Apple users.<\/p>\n\n\n\n<p>RD is actually a free remote tool, and works very well from my phone. If you need immediate support and I&#8217;m not near a PC\/laptop, then RD it is. If you&#8217;re not a regular client and just need quick support, RD it is. If you have a Mac\/Apple device &#8211; RD it is.<\/p>\n\n\n\n<p>As a disclaimer &#8211; I will still use <strong>TeamViewer 11<\/strong> or <strong>AnyDesk<\/strong> depending on the situation. I will advise you on what to use if the ones listed below do not work. <\/p>\n\n\n\n<p>Let&#8217;s get into setting them up. <\/p>\n\n\n<div class=\"wp-block-table-of-contents-block-table-of-contents-block wp-block-table-of-contents-block-table-of-contents-block\"><div class=\"eb-parent-wrapper eb-parent-eb-toc-0n62pb1 \"><div class=\"eb-toc-container eb-toc-0n62pb1  eb-toc-is-not-sticky eb-toc-not-collapsible eb-toc-initially-not-collapsed eb-toc-scrollToTop style-1 list-style-none\" data-scroll-top=\"false\" data-scroll-top-icon=\"fas fa-angle-up\" data-collapsible=\"false\" data-sticky-hide-mobile=\"false\" data-sticky=\"false\" data-scroll-target=\"scroll_to_toc\" data-copy-link=\"false\" data-editor-type=\"\" data-hide-desktop=\"false\" data-hide-tab=\"false\" data-hide-mobile=\"false\" data-itemCollapsed=\"false\"><div class=\"eb-toc-header\"><div class=\"eb-toc-title\">Table of Contents<\/div><\/div><div class=\"eb-toc-wrapper \" data-headers=\"[{&quot;level&quot;:2,&quot;content&quot;:&quot;DISCLAIMER&quot;,&quot;text&quot;:&quot;DISCLAIMER&quot;,&quot;link&quot;:&quot;disclaimer&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;QUICK SUPPORT - RUSTDESK&quot;,&quot;text&quot;:&quot;QUICK SUPPORT - RUSTDESK&quot;,&quot;link&quot;:&quot;quick-support-rustdesk&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;QUICK SUPPORT - REMOTE UTILITIES&quot;,&quot;text&quot;:&quot;QUICK SUPPORT - REMOTE UTILITIES&quot;,&quot;link&quot;:&quot;quick-support-remote-utilities&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;INSTALLING RUSTDESK&quot;,&quot;text&quot;:&quot;INSTALLING RUSTDESK&quot;,&quot;link&quot;:&quot;installing-rustdesk&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;RUSTDESK FOR MAC SUPPORT&quot;,&quot;text&quot;:&quot;RUSTDESK FOR MAC SUPPORT&quot;,&quot;link&quot;:&quot;rustdesk-for-mac-support&quot;}]\" data-visible=\"[true,true,true,true,true,true]\" data-delete-headers=\"[{&quot;label&quot;:&quot;DISCLAIMER&quot;,&quot;value&quot;:&quot;disclaimer&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;QUICK SUPPORT - RUSTDESK&quot;,&quot;value&quot;:&quot;quick-support-rustdesk&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;QUICK SUPPORT - REMOTE UTILITIES&quot;,&quot;value&quot;:&quot;quick-support-remote-utilities&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;INSTALLING RUSTDESK&quot;,&quot;value&quot;:&quot;installing-rustdesk&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;RUSTDESK FOR MAC SUPPORT&quot;,&quot;value&quot;:&quot;rustdesk-for-mac-support&quot;,&quot;isDelete&quot;:false}]\" data-smooth=\"true\" data-top-offset=\"\"><div class=\"eb-toc__list-wrap\"><ul class='eb-toc__list'><li><a href=\"#disclaimer\">DISCLAIMER<\/a><li><a href=\"#quick-support-rustdesk\">QUICK SUPPORT &#8211; RUSTDESK<\/a><li><a href=\"#quick-support-remote-utilities\">QUICK SUPPORT &#8211; REMOTE UTILITIES<\/a><li><a href=\"#installing-rustdesk\">INSTALLING RUSTDESK<\/a><li><a href=\"#rustdesk-for-mac-support\">RUSTDESK FOR MAC SUPPORT<\/a><\/ul><\/div><\/div><\/div><\/div><\/div>\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/carlosthomas.net\/blog\/2023\/05\/remote-support-2023-05\/#DISCLAIMER\" >DISCLAIMER<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/carlosthomas.net\/blog\/2023\/05\/remote-support-2023-05\/#QUICK_SUPPORT_%E2%80%93_RUSTDESK\" >QUICK SUPPORT &#8211; RUSTDESK<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/carlosthomas.net\/blog\/2023\/05\/remote-support-2023-05\/#QUICK_SUPPORT_%E2%80%93_REMOTE_UTILITIES\" >QUICK SUPPORT &#8211; REMOTE UTILITIES<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/carlosthomas.net\/blog\/2023\/05\/remote-support-2023-05\/#INSTALLING_RUSTDESK\" >INSTALLING RUSTDESK<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/carlosthomas.net\/blog\/2023\/05\/remote-support-2023-05\/#RUSTDESK_FOR_MAC_SUPPORT\" >RUSTDESK FOR MAC SUPPORT<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"DISCLAIMER\"><\/span>DISCLAIMER<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Before anything else &#8211; I need to put this out there. Do not install any remote support software and provide details or access to anyone that you do not know or know about. There may be times when scammers and hackers try to get access to your system (desktop\/laptop\/iMac\/MacBook) and steal your information or install malicious software. Only install or run software when you KNOW for certain that the person providing support is legitimate. <\/p>\n\n\n\n<p>The following are examples of persons or companies that will not ask for remote access to your system.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Banks.<\/li>\n\n\n\n<li>Loan offices.<\/li>\n\n\n\n<li>Microsoft.<\/li>\n\n\n\n<li>TeamViewer.<\/li>\n\n\n\n<li>AnyDesk.<\/li>\n\n\n\n<li>RustDesk.<\/li>\n\n\n\n<li>Remote Utilities.<\/li>\n\n\n\n<li>Your school.<\/li>\n\n\n\n<li>Your office.<\/li>\n<\/ul>\n\n\n\n<p>While some of those &#8211; like your school or office &#8211; may require remote access, this is done by first setting up the software they need when your device is physically taken into their office. Do not do installs unless you are 200% sure that the person requesting the software setup is legitimate. <\/p>\n\n\n\n<p>Your bank and other places have no need to connect to your system. Microsoft does not need to connect for remote support. It doesn&#8217;t matter if they call you or not &#8211; it doesn&#8217;t matter how legitimate the email may seem. Always double-check before installing any remote software.<\/p>\n\n\n\n<p>There are times when some persons on sites like Fiverr or other helpful persons on forums may request remote access in a private message on the specific site. Use caution in these cases &#8211; and common sense &#8211; and do not grant access to persons that you do not trust.<\/p>\n\n\n\n<p>In the off chance that you&#8217;ve given a connection to someone and then realize you made a mistake, try to terminate the connection as quickly as possible. Depending on the method used, you may need to disconnect your internet connection to kick them off, or shut down the system. Whatever you need to do to secure the system &#8211; get it done. Call in a professional thereafter to assess the situation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"QUICK_SUPPORT_%E2%80%93_RUSTDESK\"><\/span>QUICK SUPPORT &#8211; RUSTDESK<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The easiest way to get quick support is to download RustDesk, extract it and run. Provide me (or the tech\/person helping you) with the ID and allow them on, or both the ID and password. For the technical persons, please bear in mind that quick support (portable) will require user interaction as UAC actions are not supported by RustDesk unless installed.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a1b0a&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a1b0a\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-58-57-1024x534.png\" alt=\"\" class=\"wp-image-558\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-58-57-1024x534.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-58-57-300x156.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-58-57-768x400.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-58-57-1536x800.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-58-57.png 1666w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>Head over to the <a rel=\"noreferrer noopener\" href=\"https:\/\/rustdesk.com\/\" target=\"_blank\">RustDesk<\/a> website by going to <a rel=\"noreferrer noopener\" href=\"https:\/\/rustdesk.com\/\" target=\"_blank\">rustdesk.com<\/a>. The person providing support will tell you which to get, but for this exercise we&#8217;re going with option 3 in the list &#8211; PORTABLE.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a1ddc&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a1ddc\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-11-1024x534.png\" alt=\"\" class=\"wp-image-559\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-11-1024x534.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-11-300x156.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-11-768x400.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-11-1536x800.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-11.png 1666w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>Once the file has downloaded, open it and run the file.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a203d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a203d\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-32-1024x534.png\" alt=\"\" class=\"wp-image-560\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-32-1024x534.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-32-300x156.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-32-768x400.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-32-1536x800.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-32.png 1666w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>You should then be presented with a screen showing YOUR DESKTOP with ID and PASSWORD areas. The password may show as stars\/asterisks (*) until you mouse over the little eye icon to reveal it.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a227d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a227d\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-08-06-1024x534.png\" alt=\"\" class=\"wp-image-561\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-08-06-1024x534.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-08-06-300x156.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-08-06-768x400.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-08-06-1536x800.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-08-06.png 1666w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>If you&#8217;ve only provided the ID, you should see when the person providing support is connecting. A small window should show up in the top right corner with the ACCEPT\/DISMISS options. Once you&#8217;ve confirmed it&#8217;s the person providing support, hit ACCEPT to let  them on.<\/p>\n\n\n\n<p>That&#8217;s all you need for RustDesk. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"QUICK_SUPPORT_%E2%80%93_REMOTE_UTILITIES\"><\/span>QUICK SUPPORT &#8211; REMOTE UTILITIES<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If you&#8217;d rather use RU instead of RD &#8211; head to the website <a href=\"https:\/\/www.remoteutilities.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">remoteutilities.com<\/a>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a2538&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a2538\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-59-04-1024x534.png\" alt=\"\" class=\"wp-image-562\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-59-04-1024x534.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-59-04-300x156.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-59-04-768x400.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-59-04-1536x800.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-59-04.png 1666w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>From there &#8211; mouse over the DOWNLOAD option and then click WINDOWS.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a2782&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a2782\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-25-1024x534.png\" alt=\"\" class=\"wp-image-563\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-25-1024x534.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-25-300x156.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-25-768x400.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-25-1536x800.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-25.png 1666w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>Once the page loads, scroll down until you see the AGENT option.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a29c9&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a29c9\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-35-1024x534.png\" alt=\"\" class=\"wp-image-564\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-35-1024x534.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-35-300x156.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-35-768x400.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-35-1536x800.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-35.png 1666w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a2be2&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a2be2\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-44-1024x534.png\" alt=\"\" class=\"wp-image-565\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-44-1024x534.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-44-300x156.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-44-768x400.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-44-1536x800.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-44.png 1666w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>Click on DOWNLOAD AGENT and wait for it to complete.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a2e17&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a2e17\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-56-1024x534.png\" alt=\"\" class=\"wp-image-566\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-56-1024x534.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-56-300x156.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-56-768x400.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-56-1536x800.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-00-56.png 1666w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>Once it&#8217;s completed &#8211; run the file.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a3049&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a3049\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-01-07-1024x534.png\" alt=\"\" class=\"wp-image-567\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-01-07-1024x534.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-01-07-300x156.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-01-07-768x400.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-01-07-1536x800.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-01-07.png 1666w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>If you&#8217;re presented with a UAC prompt like the one above &#8211; hit the YES option.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a3285&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a3285\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-01-42-1024x534.png\" alt=\"\" class=\"wp-image-568\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-01-42-1024x534.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-01-42-300x156.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-01-42-768x400.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-01-42-1536x800.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-01-42.png 1666w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>A window with an ID and password should then come up. Provide that information to the person giving you support &#8211; and they will take it from there.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"INSTALLING_RUSTDESK\"><\/span>INSTALLING RUSTDESK<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The steps to install RustDesk are very similar to the quick support section covered at the start.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a351e&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a351e\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-58-57-1-1024x534.png\" alt=\"\" class=\"wp-image-570\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-58-57-1-1024x534.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-58-57-1-300x156.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-58-57-1-768x400.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-58-57-1-1536x800.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_06-58-57-1.png 1666w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>After going to the <a rel=\"noreferrer noopener\" href=\"https:\/\/rustdesk.com\/\" target=\"_blank\">RustDesk<\/a> website by going to <a rel=\"noreferrer noopener\" href=\"https:\/\/rustdesk.com\/\" target=\"_blank\">rustdesk.com<\/a> &#8211; select the first option shown in the image above. That&#8217;s DOWNLOAD. Unless you have a 32bit operating system &#8211; or are directed by the person providing support &#8211; then you&#8217;d use the second option for 32bit.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a3746&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a3746\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-11-1-1024x534.png\" alt=\"\" class=\"wp-image-571\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-11-1-1024x534.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-11-1-300x156.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-11-1-768x400.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-11-1-1536x800.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-11-1.png 1666w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>A file will be downloaded. Open and run it.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a3981&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a3981\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-20-1024x534.png\" alt=\"\" class=\"wp-image-572\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-20-1024x534.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-20-300x156.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-20-768x400.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-20-1536x800.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-20.png 1666w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>The option to ACCEPT AND INSTALL is the one to choose now &#8211; unless you wanted quick support and downloaded the wrong file &#8211; then you&#8217;d select the RUN WITHOUT INSTALL option.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a3bb8&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a3bb8\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-55-1024x534.png\" alt=\"\" class=\"wp-image-573\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-55-1024x534.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-55-300x156.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-55-768x400.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-55-1536x800.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-04-55.png 1666w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>You will likely be presented with the UAC option &#8211; hit YES.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a3dea&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a3dea\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-05-04-1024x534.png\" alt=\"\" class=\"wp-image-574\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-05-04-1024x534.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-05-04-300x156.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-05-04-768x400.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-05-04-1536x800.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-20_07-05-04.png 1666w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>You should then be presented with a screen showing YOUR DESKTOP with ID and PASSWORD areas. The password may show as stars\/asterisks (*) until you mouse over the little eye icon to reveal it.<\/p>\n\n\n\n<p>Unlike the portable option &#8211; or the RUN WITHOUT INSTALL option &#8211; a full install grants the person giving support UAC access. This means you can leave them unattended to troubleshoot, diagnose, fix or install whatever you need.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"RUSTDESK_FOR_MAC_SUPPORT\"><\/span>RUSTDESK FOR MAC SUPPORT<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Navigate to the RustDesk website through your browser. You can search for it on Google.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a4069&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a4069\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"491\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-48-44-1024x491.png\" alt=\"\" class=\"wp-image-576\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-48-44-1024x491.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-48-44-300x144.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-48-44-768x368.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-48-44-1536x736.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-48-44.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>Note that it says &#8211; you need Mac OS 10.14 or higher for it to work.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a4261&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a4261\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"491\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-48-55-1024x491.png\" alt=\"\" class=\"wp-image-578\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-48-55-1024x491.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-48-55-300x144.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-48-55-768x368.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-48-55-1536x736.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-48-55.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>If your Mac OS is lower than 10.14, please use AnyDesk. See the link below for more info.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-carlos-039-tech-blog wp-block-embed-carlos-039-tech-blog\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"JaePQ21WXq\"><a href=\"https:\/\/carlosthomas.net\/blog\/2021\/02\/remote-software-changes-migration\/\">Remote Software Changes \/ Migration<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;Remote Software Changes \/ Migration&#8221; &#8212; Carlos&#039; Tech Blog\" src=\"https:\/\/carlosthomas.net\/blog\/2021\/02\/remote-software-changes-migration\/embed\/#?secret=cPr5JZ9TZf#?secret=JaePQ21WXq\" data-secret=\"JaePQ21WXq\" width=\"474\" height=\"267\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>The reason for moving from AnyDesk &#8211; aside from pricing &#8211; is the change in the model that has taken place. We&#8217;ll get into that another time.<\/p>\n\n\n\n<p>If you&#8217;re continuing with RustDesk and it&#8217;s not compatible, you&#8217;ll know when you get to the install part. So let&#8217;s get there. Allow the site to download the file.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a44db&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a44db\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"491\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-02-1024x491.png\" alt=\"\" class=\"wp-image-579\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-02-1024x491.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-02-300x144.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-02-768x368.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-02-1536x736.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-02.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>Run the downloaded file.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a46d9&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a46d9\" class=\"aligncenter size-large is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"491\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-26-1024x491.png\" alt=\"\" class=\"wp-image-580\" style=\"width:504px;height:241px\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-26-1024x491.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-26-300x144.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-26-768x368.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-26-1536x736.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-26.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>If it tells you that it can&#8217;t be installed &#8211; use the link mentioned before to get AnyDesk. If you&#8217;re going to use TeamViewer, it needs to be version 11. We&#8217;ll discuss that after.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a48e4&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a48e4\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"491\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-40-1024x491.png\" alt=\"\" class=\"wp-image-581\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-40-1024x491.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-40-300x144.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-40-768x368.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-40-1536x736.png 1536w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-49-40.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>If the opened file looks like above &#8211; with the &#8220;blocked&#8221; icon across the RustDesk icon, then we can try something else. If you&#8217;re able to continue it should look like below. Drag the icon into Applications and then continue.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a4ae5&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a4ae5\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"641\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-51-28-1024x641.png\" alt=\"\" class=\"wp-image-582\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-51-28-1024x641.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-51-28-300x188.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-51-28-768x480.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-51-28.png 1282w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>Once you&#8217;re done, you can close and unmount\/eject the RustDesk image from the desktop and then run the RustDesk application.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a4ce4&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a4ce4\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"641\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-51-54-1024x641.png\" alt=\"\" class=\"wp-image-583\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-51-54-1024x641.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-51-54-300x188.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-51-54-768x480.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-51-54.png 1282w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>What&#8217;s nice about RustDesk is &#8211; it&#8217;ll prompt you to configure the necessary options right after install. So go ahead and run it.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a4ee7&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a4ee7\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"641\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-04-1024x641.png\" alt=\"\" class=\"wp-image-584\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-04-1024x641.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-04-300x188.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-04-768x480.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-04.png 1282w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>Once it&#8217;s up, you&#8217;ll notice it needs permissions. Hit the &#8220;CONFIGURE&#8221; option and it&#8217;ll open what is needed.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a50fe&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a50fe\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"641\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_19-20-52-1024x641.png\" alt=\"\" class=\"wp-image-585\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_19-20-52-1024x641.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_19-20-52-300x188.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_19-20-52-768x480.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_19-20-52.png 1282w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>You&#8217;ll probably have to hit the padlock in the bottom left to unlock the options.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a5348&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a5348\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"641\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-48-1024x641.png\" alt=\"\" class=\"wp-image-586\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-48-1024x641.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-48-300x188.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-48-768x480.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-48.png 1282w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>Hit the padlock &#8211; enter your password &#8211; hit the checkbox beside RustDesk.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a558c&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a558c\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"641\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-59-1024x641.png\" alt=\"\" class=\"wp-image-587\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-59-1024x641.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-59-300x188.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-59-768x480.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-59.png 1282w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>If you&#8217;re so inclined &#8211; you can preempt the need and enable the checkbox in the other area needed &#8211; which is ACCESSIBILITY. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a57b7&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a57b7\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"641\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-53-21-1024x641.png\" alt=\"\" class=\"wp-image-588\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-53-21-1024x641.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-53-21-300x188.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-53-21-768x480.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-53-21.png 1282w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>Just scroll through the list and select it. Once you&#8217;re done, provide the person giving support the ID and password that&#8217;s in RustDesk. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e1d519a5a11&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e1d519a5a11\" class=\"aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"641\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-16-1024x641.png\" alt=\"\" class=\"wp-image-589\" srcset=\"https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-16-1024x641.png 1024w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-16-300x188.png 300w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-16-768x480.png 768w, https:\/\/carlosthomas.net\/blog\/wp-content\/uploads\/2023\/05\/2023-05-28_18-52-16.png 1282w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p>Once that&#8217;s done &#8211; you&#8217;ll have remote support.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>So &#8211; we&#8217;re back again. After much testing and checking &#8211; I&#8217;ve finally settled on TWO primary modes of support. RU is not free, but I do have a license. While preferred, this should be primarily used by persons I provide frequent support to. The only drawback to RU is no easy phone support. The &hellip; <a href=\"https:\/\/carlosthomas.net\/blog\/2023\/05\/remote-support-2023-05\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Remote Support &#8211; 2023-05<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","_eb_attr":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-557","post","type-post","status-publish","format-standard","hentry","category-info"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p4XHmQ-8Z","_links":{"self":[{"href":"https:\/\/carlosthomas.net\/blog\/wp-json\/wp\/v2\/posts\/557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carlosthomas.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/carlosthomas.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/carlosthomas.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/carlosthomas.net\/blog\/wp-json\/wp\/v2\/comments?post=557"}],"version-history":[{"count":4,"href":"https:\/\/carlosthomas.net\/blog\/wp-json\/wp\/v2\/posts\/557\/revisions"}],"predecessor-version":[{"id":698,"href":"https:\/\/carlosthomas.net\/blog\/wp-json\/wp\/v2\/posts\/557\/revisions\/698"}],"wp:attachment":[{"href":"https:\/\/carlosthomas.net\/blog\/wp-json\/wp\/v2\/media?parent=557"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/carlosthomas.net\/blog\/wp-json\/wp\/v2\/categories?post=557"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/carlosthomas.net\/blog\/wp-json\/wp\/v2\/tags?post=557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}