While some problems will require the device to physically be picked up
or delivered, many problems can be fixed using remote support. Currently
REMOTE UTILITIES is the preferred method, but one of the others may be needed depending on the situaiton.
For each item below, please click on the icon above the text to open the relevant tool.
So to review:
The video below should give an idea of how to get support when using Windows. You may also open the video directly from the link below.
https://www.youtube.com/watch?v=0weFynGLu6E
This is similar to TeamViewer Quick Support. It does not install and will allow me to connect. Simply provide the ID and password.
This program is similar to the TeamViewer Host in the way it works. Provide me with the ID and password after installing and I will connect to the system.
This is used to give unlimited access to a PC/laptop with no authentication needed for me to connect.
For the more tech-savvy persons, this is the portable version which does not require any installation. Run it and provide the ID and password for me to connect.
The QuickSupport module does not require installation. All you do is download and run. You will have to authorize the connection for me to get on the system.
This I have a license for - which is why I use this version. You may download/install and provide the ID and password for me to connect.
RustDesk is the preferred option if I need to provide support from my mobile phone or to MAC devices.
If you're having problems downloading - or if you have a MAC - use this link to get TeamViewer and provide the details for me to connect to the system.
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