Let's just get right into it. Each section will have links on the left to the item/product. Please bear in mind that the details given are entirely my opinion. If you have a bad experience with a product (say you rather AWS vs Contabo) then that's fine. Everyone is entitled to their opinion. In the same way some person never had problems with Toyota while others swear by Honda - your individual experience with a product or service will vary. Those below I've either used and endorse, or know of and post the links because I believe it's a good product/service.
My current web hosting provider. GlowHost is really good with their overall service. Migration was mostly painless and their support is AWESOME!
Contabo was my hosting and VPS provider. Their services are exceptional for the
pricing, but their lack of support for one of the main tools I use -
InvoiceNinja - prompted my move. The issue I had was - they supported V4
but not the later versions of V4. Their back-end lists V5 but attempts
to install all failed. After multiple attempts to update, there was no
choice but to move. GlowHost (above) was AWESOME with the process.
I still recommend Contabo for VPS services however.
Remote Utilities is my primary tool for structured and recurring remote support. Its licensing model and attended-support Agent make it a practical option for both established technicians and persons just getting started.
AnyDesk is the up and coming contender in the remote support market. They've made big waves and have become the primary tool used by most techs. Very easy to setup, but sometimes will have connection issues at the start. Usually a reboot of the system makes it work fine.
TeamViewer remains a well-known remote assistance program. I have a license for version 11 and I'm not able to connect to higher versions (12+). I can connect to older versions, but the new policies make it difficult. If you need assistance using this product you will have to download my specific version.
Support Portal is the central location for logging and tracking support jobs. The workflow is being moved gradually to ITFlow while existing records and processes are kept available during the transition.
InvoiceNinja has been the invoicing tool that I use. Like OSTicket, there are other options available - but InvoiceNinja is awesome. It allows you to set recurring invoices, reminders and even has payment portals available!
I'd like to place this one here as an honourable mention. ScreenConnect was my preferred mode for remote assistance. It allowed me to connect using my phone if I'm away from a PC/laptop and the features are really great. There are some personal reasons why I've mostly switched, but those would be discussed if you get in touch.
I'll probably add more links and details as things progress. I'm going to leave some additional links below for Contabo because I hold them in high regard. As for myself? I've said it before on other pages. I'm a technician that's been doing this with certification since 1995. I've worked at a number of places and always do my best to keep current with my field. If you need assistance or more information please feel free to contact me. Have a good one!
