While some problems will require the device to physically be picked up
or delivered, many problems can be fixed using remote support. Currently
Remote Utilities and RustDesk are the preferred methods.
Due to the rise of scamming, I've removed all of the direct software links from my site. There are now two links for getting remote support - one directly to Remote Utilities and the other to my custom RustDesk - but you must get in touch with me directly for the password to the latter.
The video below should give an idea of how to get support when using Windows. You may also open the video directly from the link below.
https://youtu.be/YNcro8db1ww
You can see this blog post as to why I avoid using AnyDesk currently.