While some problems will require the device to physically be picked up
or delivered, many problems can be fixed using remote support. Currently
RustDesk is the preferred method, but one of the others may be needed depending on the situation.
Due to the rise of scamming, I've removed all of the software links from my site. There is now a single link for getting remote support, but you must get in touch with me directly for the password.
The video below should give an idea of how to get support when using Windows. You may also open the video directly from the link below.
https://youtu.be/uycC2rCVEWA
You can see this blog post as to why I avoid using AnyDesk currently.