While some problems require a device to be physically collected or delivered, many can be diagnosed and repaired remotely. Remote Utilities is now my primary remote-support tool. RustDesk remains available as a controlled Quick Support option when it is better suited to the situation, particularly when I need to provide support from my phone.
For normal attended support, use the official Remote Utilities Agent link below. The Agent is designed for on-demand support and does not require installation. For security reasons, my customised RustDesk Quick Support download is not published publicly; please contact me directly if RustDesk is required.
The video below should give an idea of how to get support when using Windows. You may also open the video directly from the link below.
https://youtu.be/YNcro8db1ww