Getting Remote Support

If you’re looking for remote support from me, you just need to download and run one of these available tools. Firstly – follow the link below.



Depending on your browser or settings, you may get an error when you try to open the first link. That may happen if you’re running an older OS (Windows 7) and your certificates are not up to date.

You’ll get that page above which has a number of different tools as you can see. For primary support, please go to the highlighted REMOTE UTILITIES.

Once that page loads there are again a number of options. Depending on what your needs are we will use either #1 highlighted in red, or #2 highlighted in blue.

The first option is for persons that need immediate support and do not want unattended access. While it does ask for elevated privileges, you can bypass this if you do not have administrative rights to your system.

The second option is for persons that will be using support on a regular basis. This installs the host which will allow me to connect whenever you call/message for remote assistance.

Other Platforms

If you happen to need support on Mac then please follow the instructions for AnyDesk in the link below.


Remote Utilities currently does not support Mac, so I have no choice but to use that for now.

You may also use TeamViewer 11 if you have access to that.

In Closing

As stated in the previous post, I’m moving fully to Remote Utilities because clients (in Jamaica) don’t want to support the subscription model. Primarily that. I do have a perpetual license for TeamViewer 11 and can use that if needs be. AnyDesk has a free option which works for most one-off support if needed. Contact me beforehand so we can arrange the remote support and discuss which tool is best to be used.

Finalized Remote Tool Changes – 2022-04-24

So we’ve moved deep into 2022 and the landscape has changed where IT is concerned. Once again.

Lots of companies have moved from their older models to subscription. It’s better for everyone in most cases. You pay a relatively small amount and get the software always updated – the company gets revenue that they can use to continue development.

One of the companies I talked about before is RemoteUtilities. I also said that they were really good for the price, but the features were a bit lacking in comparison to others. Still – for a single payment software, I don’t mind the minor inconveniences.

Moving to RemoteUtilities

As of this date, I will be moving to RemoteUtilities as the tool of choice. Simply go to their site and download the AGENT file. This will grant temporary access for me to do support. If you need me to provide constant support, using the HOST will get things done.

The reason for the move is the cost versus who is paying. Very few individuals or companies in Jamaica are willing to pay a monthly fee per device for servicing to be done. This has prompted the move to a single payment platform which I can update at my own leisure.

If you need support – call and ask. I’ll do a post on how to set it up and all that later on.

Still Use AnyDesk & TeamViewer

I will still use AnyDesk and TeamViewer if needed, just that the support on those platforms will have limitations.

TeamViewer I have a license for version 11 – so you will have to install that version.

AnyDesk has no limits really, but I will need all the connection details in order to go on.

RMM In Future?

There are a lot of different platforms that support RMM. I’ve used a few and may move to one of them later on. Depending on what happens. If I find enough customers that will actually pay for that kind of service, I will look into deploying one of the solutions. Until then? Remote support will be provided using the available tools.