Finalized Remote Tool Changes – 2022-04-24

So we’ve moved deep into 2022 and the landscape has changed where IT is concerned. Once again.

Lots of companies have moved from their older models to subscription. It’s better for everyone in most cases. You pay a relatively small amount and get the software always updated – the company gets revenue that they can use to continue development.

One of the companies I talked about before is RemoteUtilities. I also said that they were really good for the price, but the features were a bit lacking in comparison to others. Still – for a single payment software, I don’t mind the minor inconveniences.

Moving to RemoteUtilities

As of this date, I will be moving to RemoteUtilities as the tool of choice. Simply go to their site and download the AGENT file. This will grant temporary access for me to do support. If you need me to provide constant support, using the HOST will get things done.

The reason for the move is the cost versus who is paying. Very few individuals or companies in Jamaica are willing to pay a monthly fee per device for servicing to be done. This has prompted the move to a single payment platform which I can update at my own leisure.

If you need support – call and ask. I’ll do a post on how to set it up and all that later on.

Still Use AnyDesk & TeamViewer

I will still use AnyDesk and TeamViewer if needed, just that the support on those platforms will have limitations.

TeamViewer I have a license for version 11 – so you will have to install that version.

AnyDesk has no limits really, but I will need all the connection details in order to go on.

RMM In Future?

There are a lot of different platforms that support RMM. I’ve used a few and may move to one of them later on. Depending on what happens. If I find enough customers that will actually pay for that kind of service, I will look into deploying one of the solutions. Until then? Remote support will be provided using the available tools.



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