Category Archives: General Info

Declining Available Tech in Jamaica – The Rise of IntComex

So this may not be as long as I’d originally intended due to having stuff to do.

FYI – all links open in a new tab.

The information provided – as usual – is simply my opinion. If any details are not factual you may send the correction and I’ll have it done/added.

The link above should take you to information about IntComex. They’re basically a franchise company like KFC or BK. There are multiple locations across the Caribbean and they provide lots of IT & computer supplies.

Originally when they came to Jamaica, I was attending NCU. The year I don’t recall. At that point – EVERYONE on campus doing IT had an account with them. I didn’t bother to open one because I could literally walk into the hallway and find someone who had an account. Considering that I had setup the first LAN and message board system in use on the dorms, it was easy to message the room and get stuff purchased as well.

Prices were better than everywhere else. This was also before the rise of the freight forwarding companies and commonplace Visa/Mastercard debit cards. Doing a direct purchase from IntComex would give you a rate close to what you’re seeing on Amazon – and less than what most computer stores locally would charge.

IntComex became the major supplier for just about everywhere. And that’s where things went South – with the beginning of the monopoly.

Campbell’s Office Supplies in Kingston were a dealer for Cooler Master – a decent brand for peripherals such as cases, power supplies and fans. Since you could get all your supplies at IntComex, Campbells came out of the PC dealership and focused on the office supplies around 2019. While you can get items special ordered, it will take 2 weeks to get it here – and most persons can just order on Amazon now.

Having pushed most other dealers and companies out of business, if you can’t get what you want at IntComex – you’re better off ordering it. The pricing model for IntComex started climbing shortly after grabbing the market. The prices are currently just around what it would cost for you to buy on Amazon/eBay – pay the freight forwarding company – and pay customs. I mean – that’s not too bad, right? Right? Well – it wouldn’t be if they didn’t suddenly reduce the inventory.

One of the major problems in Jamaica currently is power. JPS is the primary power (electricity) supplier and the power is…dirty to say the least. No fault of theirs and not everywhere. If you don’t have a good UPS and power supply (PSU) for your PC, you’ll end up paying much more over time for your ownership.

That link above will show some good power supplies. IntComex went from having EVGA as an option to only having XTech. You’ll note that XTech isn’t even on the list. None of the better brands like those listed below can be found in Jamaica.

  • Thermaltake
  • Cooler Master
  • EVGA
  • Corsair
  • Antec
  • Seasonic
  • Enermax
  • Corsair
  • OCZ

The above list isn’t comprehensive, but it shows what the options are. Cooler Master is on the list in the link multiple times – and it’s no longer available easily at Campbells. You’d ideally want at least an 80 plus bronze power supply – I’ve no seen that on XTech at any point.

Something you can do. Find someone – a store or otherwise – that has a good quality dead power supply. If they have a 500W – compare it with a 700W Xtech. I guarantee you that any smaller output PSU from one of the companies in the link above, will weigh twice or more than a 700W or higher XTech PSU.

Does the weight matter? Not really. But it shows the difference in the quality and number of components used. The use of the PSU here is just one of the areas. No good motherboards, RAM or CPUs are easily available anymore. Everything has to be purchased online. And the best part? If it costs more than USD$50 the customs will slap you with their fees. This is retarded considering that the duty-free amount when you physically travel is USD$500 last I checked. Especially for IT parts – they should allow for a greater threshold.

I think I’ll leave that there where it is. There’s not much else to say. Where IntComex is concerned – the options are horrible – the pricing is no longer as pocket-friendly as it was – oh! I forgot! They’ve now locked things so you have to meet a certain purchase criteria before you can get membership. So if you’re not a business and moving a certain volume – you can’t buy from them. Neat huh?

My recommendation is to find a tech or friend that is in tech. Pay something to have them locate what you need online if it’s a full build – or just ask for a recommendation if it’s a single part. Get a good UPS – not FORZA – and protect your investment as much as possible.

Links below will show why getting an 80 plus bronze or higher PSU is recommended.

Basically. An 80 plus PSU is guaranteed by the manufacturer to work properly even on 80% load. Most cheap PSUs fail after 50%-70% load (like XTech) and some fail even lower. You can’t use an XTech to run a gaming or graphics/video editing system. While it may work for a time, it will likely damage your devices as the power will be fluctuating and not stable. Add that to JPS and you have a recipe for a fire.

That’s it now. I’m out. Let that sink in for a bit.

End User Faults

So this last part is an addition on 2023-01-22 @ 3:55PM. I entirely forgot about the end user issues. That’s part of the reason why IntComex has moved to where it is now. Most users simply buy the cheapest option. Never mind what the tech may recommend – you can get a PSU for less. Choice between an i7 and i3? Maybe they’ll pick the Celeron. It works right? So the company has moved to the cheapest option. They’re about moving products – whatever sells. Never mind that THEY are the ones who shaped the markets to what it is now.

I’d like to point to this link below.

That’s an 80 plus white Thermaltake PSU. Cost on Amazon is around USD$40 which is about JMD$6,280. Considering that IntComex gets the items at a really low price – and can manage to sell them back with markup/profit at less than that – they could provide better PSUs to the local market. At least give the option.

Prices are not shown due to privacy issues – but the end cost of those power supplies would be about JMD$4,710 – with markup that’s going to be about JMD$6,200 in a store.

Firstly – they can sell it for less based on their suppliers. Secondly – they can get better quality ones and still sell them at a reasonable price. And it’s still more expensive here than elsewhere. Check this out.

The link above is to one of the dealers linked to from the XTech website. I had to search through to find one that actually had PSUs available. Most had other products – but no PSUs. Keyboards. Mice. Headsets. No PSUs. And when I do finally find it – it’s still like JMD$1,000 cheaper at the PUBLIC online store. That says IntComex could still do better. Feel free to do your own research on it.

Cheaper isn’t always better. Some of the available products are really just there as a “stop gap” until you get the right things. But with what’s available now in Jamaica – there’s hardly any “right” thing.

Free Market Pricing

One of the issues with a free/capitalist market is the available pricing. The government (customs) is a major factor, but I’ll show how this works with another sector that persons can relate to. Cars.

Needed what’s called a “crank angle sensor” for my vehicle at the time. Local price? JMD$25,000 new – genuine. Want to know how much I paid for it? Genuine. Online purchase. Lemme show you what it was for that vehicle.

It was 2015 and I then paid USD$7.48 which was then JMD$932.41 and would now be about JMD1,174.36. That’s just a tad cheaper than the local price right? And I mean – it’d have to be ordered from the supplier because they didn’t have it immediately available.


Do your research. Shop around. You want something that works? Buy what’s here. You want something GOOD? Get it online. Pay the extra. Protect it as best as you can using a UPS from APC, Liebert or PowerWare. Don’t use Forza. Go solar if you can.

IntComex no longer makes sense unless it’s an item that you need and can’t wait for it to be shipped. The ONLY reason to buy from them is for the very limited warranty. Even hard drives you’re only getting like 1 year or less – most stores give you 30-90 days. Want to know what the warranty is like overseas from the manufacturers?

I’ll close on that.

2022-11-19 – Remote Support Update (Finalized?)

So it’s been a while – as usual – but I only post when there’s some update NEEDED. And now it’s needed. The title has a question mark because I have no idea what will happen in the future. I was using TeamViewer – moved to ConnectWise – moved to AnyDesk – and now I’m mostly finalized on Remote Utilities.

I’ve been using Remote Utilities from 2018, but due to it not being as popular – and some AVs flagging it – I was still mostly on TeamViewer. I’ll put links at the bottom of this for you to read the previous information if you need to – let’s get right into how you’ll receive remote support from me.

For details on why the move and such – see the Links & Info at the bottom of the page.


Remote Utilities
MAC Support – TeamViewer
MAC Support – AnyDesk
Links & Info

Remote Utilities

Please note that at this time Remote Utilities only supports WINDOWS. If you have a MAC, please use the information below for TeamViewer.

First you should head to the main site. The REMOTE ASSISTANCE link is below.

Once you’re there, select the RUN ONLY AGENT. It’s the first option.

From there it should download a file. Locate and run it.

You will likely receive a UAC prompt to run the file. Click YES.

You will then receive an ID and password on a small screen. Provide that information to me. Once done I’ll be able to connect.

This does not install anything on your computer. It is a one-time run that allows me to connect. If you’d like to get the files directly from the original site – simply go here:

Go to FREE DOWNLOAD – then select the option for the AGENT.

MAC Support

Unfortunately, Remote Utilities does not have a MAC version at this time. You’ll need to use TeamViewer (preferred) or AnyDesk.

MAC – TeamViewer

Go to the REMOTE SUPPORT section of the main website.

Scroll down until you see TEAMVIEWER 11 QS.

Click on the writing or the icon above it. This will take you to the official TeamViewer download page for my custom version.

Depending on your connection speed it may take some time to complete.

Run the file once it’s done.

If you get the error below – go to SHOW IN FINDER.

Hold the CONTROL button and click on the file. Then go to OPEN.

This will add the file to your security exceptions. You can then open it normally going forward. Simply hit OPEN thereafter.

This will run the program and provide the ID/Password that’s needed for me to connect.

That is all that’s needed for MAC. If by some chance we can’t get connected this way, then we’ll have to resort to AnyDesk. I’ll link that information below.

Here I’ll be placing information regarding remote support in general. First up however, will be the information regarding AnyDesk. This may be needed for support. It has information from an older version – and older version of their website – but the concept still applies.

AnyDesk – Windows & Mac

Now. I do have a subscription to AnyDesk (which I won’t be renewing) but the reason is linked below.

Moving From AnyDesk

Remote Software Info

The reason I use Remote Utilities and not the others is due to licensing. There’s also the fact that TeamViewer used forced obsolescence to move persons to the new version. While I agree that

Moving FROM AnyDesk

Yes – you saw right. After some time of “grabbing the market” – AnyDesk has now moved to a position similar to TeamViewer. At least TeamViewer started with perpetual licenses – which I still have one for an older version. What this means for ME personally is my primary tool will be Remote Utilities, and persons on Mac will have to use TeamViewer. I’ll post information and instructions later on.

Hosting Move – Update 2022-10-31

Hi everyone. As you saw in the last post, I had to move providers due to issues with my invoice and ticket systems. I thought everything was working, but there was another problem that was no fault of the new provider – a technical issue that required additional manual updating. This was completed at 6:30PM today and systems should now be up.

The main site is not yet dealt with – having issues manually moving that.

For the more tech-savvy persons, here’s a general breakdown.

Invoice system (Invoice Ninja) was on V4 and was updated to V5. This was almost entirely done by the new provider, but there were some glitches that needed to be worked out. The hosting provider was AWESOME with getting it resolved.

Ticket system (OSTicket) was migrated by the provider and everything was fine. Update done to latest version (1.17) but there’s a bug that was found a few days ago with the mail system. Had to update to 1.17.x to resolve that – but it took some testing to verify that the system was actually not working and then further checks to find the workaround. Other option would have been a downgrade.

Wiki still needs some work – quite a bit actually – but at least I managed to get that part working.

There are other sections of the site that still need work, but I should be able to move forward from here. Hopefully the ticket/invoice updates will be done more frequently now that the system is up.

When will the main site be sorted out? Good question. I’ve not done HTML for a LOOOOONG time – may have to pay someone to get it done if friends that do it aren’t able to help. Will see how it goes.

Hosting Move

So I’m in the process of moving hosting providers. Costs a bit more – but peace of mind. Old hosting provider (Contabo) suddenly stopped supporting Invoice Ninja – the main thing I use for invoicing. And some things just don’t seem to work as well.

The new hosting provider – GlowHost – is absolutely awesome for web hosting. The site loads faster due to it being closer servers – the customer service (ticket system) gives FAST responses. The tech support is REALLY helpful and they helped with migration at no extra cost – even fixing my issues with Invoice Ninja.

So as it stands – if you want a VPS – Contabo. If you want hosting that likely supports the tools you want? GlowHost.

Getting Remote Support

If you’re looking for remote support from me, you just need to download and run one of these available tools. Firstly – follow the link below.



Depending on your browser or settings, you may get an error when you try to open the first link. That may happen if you’re running an older OS (Windows 7) and your certificates are not up to date.

You’ll get that page above which has a number of different tools as you can see. For primary support, please go to the highlighted REMOTE UTILITIES.

Once that page loads there are again a number of options. Depending on what your needs are we will use either #1 highlighted in red, or #2 highlighted in blue.

The first option is for persons that need immediate support and do not want unattended access. While it does ask for elevated privileges, you can bypass this if you do not have administrative rights to your system.

The second option is for persons that will be using support on a regular basis. This installs the host which will allow me to connect whenever you call/message for remote assistance.

Other Platforms

If you happen to need support on Mac then please follow the instructions for AnyDesk in the link below.


Remote Utilities currently does not support Mac, so I have no choice but to use that for now.

You may also use TeamViewer 11 if you have access to that.

In Closing

As stated in the previous post, I’m moving fully to Remote Utilities because clients (in Jamaica) don’t want to support the subscription model. Primarily that. I do have a perpetual license for TeamViewer 11 and can use that if needs be. AnyDesk has a free option which works for most one-off support if needed. Contact me beforehand so we can arrange the remote support and discuss which tool is best to be used.

Finalized Remote Tool Changes – 2022-04-24

So we’ve moved deep into 2022 and the landscape has changed where IT is concerned. Once again.

Lots of companies have moved from their older models to subscription. It’s better for everyone in most cases. You pay a relatively small amount and get the software always updated – the company gets revenue that they can use to continue development.

One of the companies I talked about before is RemoteUtilities. I also said that they were really good for the price, but the features were a bit lacking in comparison to others. Still – for a single payment software, I don’t mind the minor inconveniences.

Moving to RemoteUtilities

As of this date, I will be moving to RemoteUtilities as the tool of choice. Simply go to their site and download the AGENT file. This will grant temporary access for me to do support. If you need me to provide constant support, using the HOST will get things done.

The reason for the move is the cost versus who is paying. Very few individuals or companies in Jamaica are willing to pay a monthly fee per device for servicing to be done. This has prompted the move to a single payment platform which I can update at my own leisure.

If you need support – call and ask. I’ll do a post on how to set it up and all that later on.

Still Use AnyDesk & TeamViewer

I will still use AnyDesk and TeamViewer if needed, just that the support on those platforms will have limitations.

TeamViewer I have a license for version 11 – so you will have to install that version.

AnyDesk has no limits really, but I will need all the connection details in order to go on.

RMM In Future?

There are a lot of different platforms that support RMM. I’ve used a few and may move to one of them later on. Depending on what happens. If I find enough customers that will actually pay for that kind of service, I will look into deploying one of the solutions. Until then? Remote support will be provided using the available tools.

Self-Hosted Streaming – 2022-01-23 Update

I may have mentioned before – verbally to persons since I’ve not posted about it before – but there are a number of streaming services that can be utilized.

Netflix, Amazon, Hulu, Disney Plus and a whole slew of others exist. For personal servers, there are ones like Plex, Emby, JellyFin and – on the much older scale – XBMC. You can look up each one and check out the features – I’ll be going into details of a few soon, but the focus will be functionality and the “watch together” feature.


Fortunately – or unfortunately maybe? – COVID came around and forced everyone to stay indoors. This then prompted the various companies to implement methods for friends/family to watch content synchronized. I honestly don’t recall who was first, but users all over had various things developed that pushed things forward to where they are now.

One of the mentions would be the MPC (Media Player Classic) ports that have been around. There was an addon to a version that allowed you and friends to “watch together” any video file. The downside is that everyone had to have the same video file on their system, and then have the addon running. This would then synchronize the playback – mostly – but it would not allow pausing by anyone. That means – if I paused it would only pause for me. I believe later iterations developed on this, but by then the big companies had caught on.

Enter the “watch together” features from Netflix, Amazon and the other big players. These allowed users of the platform to plan a date/time and stream the same content. This would be hosted on the provider (Netflix/Amazon/etc) and the play/pause would be global. This means if someone had a call or needed to rush to the bathroom, everyone would be paused until someone hit play again. I believe Netflix took things a step further and allowed for a sidebar chat to be available.


Some persons that either have private content – or “not so straight” content – would want to have these features available as well. Enter services such as Plex and Emby.

Plex was more along the “commercial” line while Emby was somewhere on the fence about being “commercial” in comparison to Plex. The main fork of Emby became Jellyfin, and I assume that the open source core components are the same, but development has differed along the way.

Regardless of which you choose, each has their pros and cons – but each will allow you to selectively give access to your personal library. This content can be hosted on your PC at home, or on a server somewhere else that you rent/own. You could – for example – place your wedding or funeral videos in a shared location that could then be streamed to persons that you grant access. Let’s get into the main three.


Plex is by far the “top dog” when it comes to a commercial product with great features. As with the others, it’s a streaming media server and service that you own and place whatever content you like there. The difference with the others is you pay for monthly, yearly or lifetime subscriptions which opens up other features.

Based on how Plex works as a service, you share your content with other Plex users based on their email/username. You can specify what content they can see, and you can have a “local” login set for your household with parental controls available.

Plex was the first of the self-hosted services to have a “watch together” feature available. This pushed the envelope and made it the #1 service in the self-hosted category.

As of this writing, Plex still works nicely but has some recent bugs that may be related to an influx of users, or changes to coding which has caused the service to take a downturn. Specifically with remote hosted content, your videos will play fine – pause fine – resume fine. Seeking through a video (fast forward or rewind) now causes the video to playback at 2X speed for some strange reason. The “watch together” feature has become extremely buggy, and the issues seem to be across the board.

While Plex is probably still the easiest to find and install on any device, the current problems make it unbearable to keep using. As a more “commercial” service, I expect that the issues will be fixed – but there seems to be no timeline. Work was done on the back-end it seems, and some features were added, but the playback issues and “watch together” issues still persist. This has been going on since December 2021.


Emby has (or had?) cemented itself squarely at the #2 position when it came to a Plex alternative. The mixed open and closed source code with stalled development seems to have caused a diminished following.

While Emby is still one of the best self-hosted services available, the lack of a “watch together” feature has caused persons to move to either Plex or Jellyfin – which the latter is a fork of Emby. We’ll get into Jellyfin next, but let’s look at the Emby features.

Emby allows you to do most of the things that Plex does – except “watch together” – yeah – sorry about that. I’m kinda upset that Emby has not added this feature. But let’s move on.

Emby allows you to easily and quickly log in using a code – Plex does something similar with a “claim code” for the servers. Emby allows you to set parental and other restrictions to users. Emby, though not as popular as Plex, has begun to have apps available in mainstream TV stores. Let me get into that a bit…

Prior to the prevalence of Android TVs, each manufacturer like Samsung and LG would have their own stores. You could still “sideload” Android apps, but they were not always easily supported. Plex was available in these stores, but Emby has started to gain a presence there as well. In terms of simply installing from my Samsung TV – some difficulty on other older models – Plex is king of this while Emby would be the close second.

If your TV isn’t 100% smart or running Android, I would suggest using an Android box or an Amazon Fire TV – stick or box. This would allow very easy installation of any streaming service.

Emby has premium features that can be purchased, and they also have a lifetime option. Unlike Plex that only periodically offers the lifetime, Emby has it available for purchase whenever you want.

That’s about it for Emby – so let’s get into the #3 on this list.


Welcome to the new kid on the block that has blown everything else out of the water. Almost.

Jellyfin is a fork of Emby with a lot of community work going into it. While Emby still has an active community, one of the biggest requests has been a “watch together” feature to keep up with Plex. For whatever reason, Emby did not progress with the feature. Community members made two main addons which work, but they require a bit of technical knowledge to get it working.

Someone – or a group of persons – developed “Jelly Party” as an option for Jellyfin. This was a website that you could go to and follow the instructions. It would then allow synchronized playback with a “watch party” situation. Because Jellyfin is a fork of Emby, this feature ended up working with Emby as well. Jellyfin then integrated this into their later releases and it’s now a part of the mainstream Jellyfin. This leaves Emby in the dust. Sort of.

One of the issues I’ve had with Jellyfin recently – on a Fire Stick – is constant crashing of the app. This doesn’t happen in the browser, but sometimes you want to watch on the bigger screen.

Jellyfin is 100% free and has the community assisting with development. This seems to push the overall process faster than Emby, but it may still take some time before Jellyfin becomes more mainstream.

Honorable Mention

What persons have been doing is using YouTube, FaceBook, Discord and other services to stream video that they’re watching. While this works, it’s entirely up to a single person to manage the playback. There’s also the risk of an account being banned if it’s reported as playing “questionable” content.

In Closing

Plex, Emby and Jellyfin are great tools regardless of which you pick. The issues I have with one or the other may only be specific to my servers or media. I would recommend that you try out the one you like and see if it works for you.

For general playback, Plex is unbeaten overall. The CPU usage for transcoding is lower than the others, but the current issues with playback and the “watch together” not working is a pain.

As a 100% free tool, Jellyfin is the next best thing since sliced bread. It works overall, but the recent issues with crashing on the Android platform (Fire Stick specifically) makes things a bit tedious. If you want to watch together though, it’s probably the best choice currently. For self-hosted that is.

Emby is probably the most stable of the three mentioned. It works great overall, but the main reason persons shy away is the absence of the “watch together” feature. If you only want your library shared for yourself and watching with friends is not a concern, then Emby is definitely the one I’d suggest.

If there’s something else that you’d like to suggest, please do so in the comments area so we can discuss it. Have a good one!

Dealing With Macs

This is something that I’ve discussed with friends a few times before. I have friends that are hardcore Mac users – some are in the middle – and some are adamantly against Mac. I’m…in the middle I guess from a user perspective. From a HARDWARE perspective – I love them. From a TECHNICIAN perspective? Hatred. I’ll explain.


If you’re just using the device, the stability is excellent. The lack of virus infections and lovely interface makes it easy. Once you get into the ecosystem it’s a quick and easy transition from any one Mac device to another. The iOS and OSX interface is very similar. The fact that your purchases stay with you is great! A little annoying that most things are paid, but most of them are worth it. Some apps as well do far better on the Mac than on any other platform. Except maybe Linux in some cases.


With the exception of exploding phones and other things you’ll find online, the Mac hardware is pretty solid. There are small nuances that are integrated that you may not really notice, but it’s there and quite satisfying. Like the Apple Pencil for example. It is balanced to ensure that it will always roll to a particular side once on a flat surface. Little things that make a big impact.


Macs are a nightmare to work with – especially if you don’t have another Mac to use. From having to back-date the system in order to reinstall, to having to FORCE INSTALL an OS in order to update – these are the particular things that make it difficult to work with. Macs have forced obsolescence ingrained in their DNA. Regardless of how good your Mac is, it will become obsolete to the point that it’s not useable. If you’re not a technical person, you have no choice but to change your Mac at end of life.

The “end of life” situation is fine for persons in countries that have good exchange and warranty programs, but the rest of the world does not have those luxuries. You buy a system and you need to do all you can to make it last.


As with any piece of hardware or software, I have little to no preference. That entirely rests on you the end user and your wants or needs. Doing video or audio mixing/editing? Mac. Don’t want virus issues? Mac. Want a solid piece of hardware that will last you 5 years or more? Mac.

If you’re in a country where recalls for defects can be easily accessible, then great! If you’re not – then you have to suffer with what you have. While Macs are great in lots of respects, the availability of compatible software (free or otherwise) is limited. Yes you can find some Mac counterpart to a Windows platform software, and it may even be better, but it is a hassle.


I have three case studies that I’d like to present – for the Mac enthusiasts. These are situations that I’ve resolved, but the level of tediousness was…tedious?

MacBook Pro with defective board. Off warranty. Problem is it doesn’t recognize the internal drive periodically. While data was retrieved – this is a “M13” SSD – the user was unable to have an OS boot on this device ever again. While I resolved this using an external drive, bear in mind that you cannot install MacOS on a USB drive. Just saying.

iMac with a failed drive. While I can’t recall the versions, it was something like Lion that shipped on the device originally, and it was upgradeable to High Sierra. Internet recovery – one of the BEST THINGS on Mac – put back Lion on the device. There was literally no way to get High Sierra on the device. None. Attempts to get the OS upgraded failed. Could not connect to the store to upgrade – would not install the DMG when downloaded – upgrade could not go through. Resolved by forcing an install using a patched HFS and a CLOVER boot tool from within Windows. Still had to back-date the system during setup for it to go through though. But yeah. Go Mac.

Last one. MacBook (not pro) that died. Was taken to another tech before who had managed to get the system restored after a replacement was purchased (identical). This is running OSX 10.5.8 or something – and the system can run 10.11.3 or something. As you know, any Mac that is outdated cannot access certain websites and applications cannot work – minimum requirements and all that from the forced obsolescence. This one was a bit more tricky. Even after getting the “El Capitan” installer app set up on a “High Sierra” system – then exporting it to USB – the thing refused to install. Booted fine and everything, but REFUSED to install. This was “bypassed” using a forced install method – not the date/time method. But these are the things that you go through when working on a Mac.

Much of the problems with OS reinstalls could be resolved by validating the model/serial during internet restore, then putting on the last version available instead of having techs go through all these hoops. Having something on the back-end do this so the user will always have the latest version for their system would be best IMO.


Macs are great devices. They are pretty stable in both the hardware and software. If you’re an end-user then you won’t have many issues, and if you have an upgrade program that you can get into – you’ll have zero issues. If you’re in a country where you have to stay on an older model for an extended time? Ensure you have backups. Get a technician to create the install media for your current/latest OS and have that saved somewhere. Whether iCloud or some other cloud backup – ensure your important files are safe. The cloud storage thing applies to EVERYONE – not just Mac users.

If you’re not purchasing “official” software then go Windows. You can find more “unofficial” software and free software that can work. If you REALLY want to go fully free – go Linux.


Good night everyone. This will be my final post on the matter of outstanding balances for this year (2022) before I get back to regular tech posts – periodically.

I checked today and it will cost 30% of what is owed plus GCT. I don’t mind since something is better than nothing – and with some persons with outstanding amounts, that’s been the case for months/years.

If JPS/NWC is not paid then your service is disconnected. I may not be as large as they are, but I do have overheads that need to be addressed. Having me tied out for an extended period of time makes me have to shift things up. As a client – if you had to wait until you paid everything up front, you’d have been highly inconvenienced and unable to meet deadlines or get work done. I usually get the job done beforehand as most persons need their equipment in order to earn.

Let’s leave it at that. Let’s hope that the general outlook for persons in 2022 will improve, and persons will be more forthcoming with their status.